Frequently Asked Questions (FAQ)

Discover Answers to Common Queries

Welcome to our Frequently Asked Questions (FAQ) section, where we address the most common inquiries our customers have before making a purchase. Whether you're curious about product features, shipping information, or anything else, we've got you covered. Explore below to find answers to your questions, and if you don't see what you're looking for, feel free to reach out to us directly. Your satisfaction is our priority, and we're here to help!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 2-6 hours!

Common Questions.

Vention has been known for offering innovative and high-quality audio & video accessories, 3C accessories, network cabling solutions, and car accessories.

You can order the products of your choice at any moment by visiting our website, www.vention.pk Before they expire, you can also take advantage of our continuing discounts of more than 50%. To place an order, do the following actions:

1. Go to the product you wish to purchase.

2. Hit 'Add to Cart' and provide your shipping and payment information.

3. To confirm, click on "Place the Order.

An email confirming the successful placement of your order will be sent to you. Your order information, including the products you ordered, the shipping address, and more, will be included in the email.

When you get a call from our team to confirm the order, you can cancel it before the item is shipped. You can request cancellation before the order's normal shipping time of up to 4 hours. Once shipped, though, it cannotbe cancelled. Please sign into your account, select 'Manage Your Order,' and cancel the order if you would want to. Please go to the website and follow the instructions to create an account if you don't already have one.

Within two days of receiving the cancellation request, your order will be cancelled if your order hasn't been dispatched yet. After the cancellation is successful, you will receive an email. Your payment will be refunded if you make an online payment within 3-5 business days.

Orders above Rs.2,499 ship free of charge & For orders below Rs.2,499 we charge a fix rate of Rs.200 per order.

Unfortunately, we cannot change the shipment once the product is on route.

You will see a field named “Gift Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit

Your order will usually reach your doorstep between 2 to 3 working days from the date of order. However, the delivery can take up to 4-5 working days during busy holiday season.

Yes, We are offering up to 10% off on bank transfer with free delivery.

Unable to find satisfactory answers ? Contact Support